This handbook is the first to offer comprehensive, evidence-based communication guidance for veterinarians at ail stages of learning and across ail specialties.... > Lire la suite
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This handbook is the first to offer comprehensive, evidence-based communication guidance for veterinarians at ail stages of learning and across ail specialties. Gain a detailed understanding of what you can do at each stage of the consultation to establish effective relationships with clients to get the best possible clinical work done in a way that is satisfying for them and uplifting for you. LEARN THE SPECIFIC SKILLS THAT CAN IMPROVE : Accurate exchange and understanding of information ; Client adherence and follow-through ; Client and veterinarian satisfaction ; Team effectiveness ; Efficient use of time ; Economic viability and business success ; Quality outcomes for animais and humans ; Addresses the full sequence of the consultation ; Identifies the communication skills that make a difference at each step ; Gives examples from actual practice to illustrate the skills in action ; Offers substantive, research-based content to take you beyond the anecdotal ; Applies across the range of specialties, including rural and urban settings, primary and specialty care, small animal, equine, production animal, exotics, and public health.
Long requested and finally here the first ever veterinary medicine version of the bestselling skills for communicating with patients. Improve clinical outcomes through better communication with clients and colleagues.
Cindy L. Adams, MSW, PhD, University of Calgary, Veterinary Medicine, Canada ; Suzanne Kurtz, PhD, College of Veterinary Medicine, Washington State University, USA.