Joanne Neidorf holds an MBA from Stanford University and has worked in retail management with such giants as Macy's, Gymboree, and The Walt Disney Company. She is currently a merchandise manager with DFS Galleria. Her high-powered retail experience has put her in demand as a consultant for Internet start-ups. Robin Neidorf is a business journalist and communications consultant. She specializes in transforming technical topics into entertaining and accessible articles for the layperson. As president of Electric Muse (www.electric-muse.com), she advises many organizations on Web-based strategic research, communications, and content development.