En cours de chargement...
Le nouveau livre en format poche de Virginie Grimaldi
8,90€
How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
Edition en anglais
2,49 €
E-book - ePub
Résumé
HOW TO HAVE HAPPY CLIENTS AND TURN UNHAPPY CLIENTS INTO HAPPY ONES features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things. It includes chapters on these topics: - an example of a service provider who did everything wrong - a discussion of what not to do and do - how to fix it when things go wrong - what to do if you and the unhappy client run into each other - how to be a good client yourself. The author has had hundreds of happy clients over the years, and was inspired to write this book after seeing the mistakes some service providers make
Fiche technique
- Date de parution : 21/07/2018
- Editeur : Relay Publishing
- ISBN : 978-1-386-96915-0
- EAN : 9781386969150
- Format : ePub
- Caractéristiques du format ePub
- Protection num. : pas de protection
À propos de l'auteur
Biographie de Gini Graham Scott Ph.D.
GINI GRAHAM SCOTT, Ph. D., J. D., is a nationally known writer, consultant, speaker, and seminar leader, specializing in business and work relationships, professional and personal development, social trends, and popular culture. She has published over 50 books with major publishers. She has worked with dozens of clients on memoirs, self-help, popular business books, and film scripts. Writing samples are at www.ginigrahamscott.com and www.changemakerspublishingandwriting.com.She is a Huffington Post regular columnist, commenting on social trends, business, and everyday life at www.huffingtonpost.com/gini-graham-scott. She is the founder of Changemakers Publishing, featuring books on work, business, psychology, social trends, and self-help. It has published over 100 print, e-books, and audiobooks. She has licensed several dozen books for foreign sales, including the UK, Russia, Korea, Spain, and Japan.
She has received national media exposure for her books, including appearances on Good Morning America, Oprah, and CNN. She has been the producer and host of a talk show series, Changemakers, featuring interviews on social trends.