Nathalie is an experienced customer service strategist, trainer, and improvement specialist with more than 25 years experience in the customer service and experience industry. She founded nlightencx in 2005, which she has grown into a multiple award-winning customer experience company, recognised as one of South Africa's leading CX enterprises. Her extensive experience in the South African corporate environment translates into a unique understanding of the challenges facing modern businesses and the increasingly competitive environment in which they have to operate - which allows her to apply proven customer service principles to help them overcome those challenges.
In 2020, Nathalie was recognised as a top 150 global thought leader by the International Customer Experience Management Platform, Survey Sensum. In 2021, she was selected as one of the top Global CX influencers to follow by the international publication, The Awards Magazine, and was also featured in the CX Hall of Fame.
Brendon Bairstow-Klopper has more than 18 years experience across a number of customer service fields.
His vast and diverse cross-sector background affords him an in-depth understanding of the expectations of clients and consumers. Brendon's strong strategic abilities and keen business insights give him the ability to convert theoretical knowledge into practical execution with successful outcomes. With a laser focus on the interventions needed to improve upon a customer experience, Brendon's sought-after expertise has successfully been translated into actionable strategies for various global clients."My favourite thing about CX is that when done right, it's constantly pushing you as a company to be better, to do more, and to be held accountable for the promise you make to your clients.
I'm also a creative, and I love coming up with very specific ideas and tailored solutions for our clients. It's not a -one-size-fits-all fix, and that's what makes what we do so specialised and dynamic."