This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve... > Lire la suite
This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company-large or small-to determine how their customer service program should be developed to keep customers happy and satisfied.