Co-writer Joanne Ruocco-Newbery is an IT Change Management Consultant with 20 years of experience in global transformation programs. She has worked in diverse business sectors such as Insurance, Banking, and Global Energy. Joanne is passionate about applying solid ITIL principles to the change and release process.
Alice has worked in Digital Transformation Projects within the NHS (healthcare), government and private sectors for over a decade.
She specialises in applying innovative, cost-saving solutions to meet business demand and using her skills in Microsoft technology to achieve service excellence.
Alongside developing a startup consultancy, M365Global, Alice enjoys travel, writing and learning about the ancient world.
She also contributes to https://onehumanleft.com, a travel and storytelling blog.